Green Mountain Grills Troubleshooting

8 Green Mountain Grill Troubleshooting And Guide

Green Mountain Grills have become one of the most famous brands of pellet grills in the market. These grill modes come with enticing features such as the WiFi option and efficient temperature control. While they are known to be durable and efficient, still you should know something about Green Mountain Grill troubleshooting. This way, you will be able to solve any simple issue that may come along. Being able to fix things on your own will save you money and time.

Green Mountain Grill Troubleshooting

Green Mountain Grill Troubleshooting And Guide

GMG Grill Troubleshooting

Problems do come often at those times you are not expecting them to come along. For instance, you have planned today a beach excursion for tomorrow. The big day comes and you’re about to use your GMG Prime Grill Davy Crockett only to find that there’s something to fix in it. If you know a little about Green Mountain Grill troubleshooting, you can save yourself from further inconveniences that can stop you from having fun with your loved ones or friends. It’s time to learn now what you can do when your grill is in trouble.

Green Mountain Grill Problems

The following are the common issues that most GMG grill models encounter and how to fix them:

#1. Uneven Heat

You can resolve this by adjusting a little bit the heat shield’s position. Slide it to the warm side in 1/4-inch increments and take note of any change in temperature. Once you got the ideal placement of the heat shield, measure the space from it to the grill’s left wall. This way, you can repeat the correct positioning if you transfer the grill.

#2. Grill Doesn’t Light

This issue can be due to:

  • Insufficient ash in your firebox. Let the ash cool first before cleaning them.
  • Pellets overfilled your firebox. Avoid repetitive turning on and off your grill. The igniter will not light the pellets if the air can’t flow freely within the ignition chamber.
  • Malfunctioned combustion fan. The fan blades should turn freely. Replace them if necessary.
  • Empty firebox due to a defective auger.
  • The igniter is defective.

#3. Low Pellet Alarm Constantly Beeps

Disconnect the alarm and reconnect it from the rear of the control panel. If the problem persists, you have a broken alarm. Replace it.

#4. No Power to Display

Inspect the power source for a tripped breaker or GFCI. Unplug the grill before checking the parts. Unscrew the head screws in the front control panel then pull the panel towards you. Allow the panel hang. Look at the back of the power switch and check for loose wire clips.

If the problem persists, inspect the fuse. Look for a red wire from the key plug on your control board which has the black fuse holder. With your both hands, twist the fuse holder in the counter-clockwise direction to open it. Check the fuse and see if it’s broken or burnt. Inspect also the filament. Make sure it’s intact.

#5. Clicking Sound

Sometimes, the wires under the hopper assembly move and blocks the auger motor fan. Check the underneath for wire obstruction and move it apart from the auger fan blade. It should stop the clicking sound.

If there’s a clicking sound while the auger is not running, it indicates a stripped gear within the gearbox, and the auger motor needs replacement.

#6. Jamming Auger

Turn your grill into “0” cycle and observe the small white fan connected to auger motor’s end. If it is not running or ran but eventually stopped, it indicates an auger jam. When the fan rotates even without the pellets feeding to burn pot, it could mean the pellets bridged up through the intake for auger tube or something damaged in auger assembly.

#7. Green Mountain Grill WiFi Problems

The first thing to do is resetting the grill and attempting to update it. This is necessary for two reasons:

  • Make sure you have the newest firmware because the previous versions don’t support the WiFi mode.
  • If your attempt to update it is a success, it means you’ve got your grill on home WiFi. If the WiFi mode is still not working, then it means there is a problem in locating your grill.
  • Please confirm these things after resetting your grill and attempting to update it:
  • Be sure you’ve tried resetting the router several times.
  • Ensure that the GMG network’s signal is strong when it stands next to the home router.
  • Be sure that the range is not a problem and the grill antenna is okay.
  • Make sure you use the 2.4 GHz band on the dual-band router.
  • Be sure there’s no “!” in the password or SSID. For security purposes, use numbers and letters only until it works. Older versions don’t accept special characters.
  • Use WPA preferably WPA2_AES encryption for your password. WPA is the recent standard and safer compared to WEP.
  • The password should be less than forty characters.

#8. Green Mountain Grill Temperature Control

Green Mountain Grills comes with a mobile application. This mobile app is important as it lets you adjust the temperature and remain connected to your unit even while you’re in a distance from it for some minutes.

With this mobile application, you can easily set the timers, control the temperatures for both the food and your grill, make several cooking profiles, and get alerts regarding your grill. GMG grills do come with digital controllers offering several features such as the low pellet alarm that will alert you if you need to add more fuel.

Also, it comes with the hot start mode when the power fails, a temperature control ranging from 150 to 500 degrees, a food probe that guarantees accurate, safe temperatures, and the end of the cook fan mode that will cool the grill down and exhaust the ash from your firebox for a cleaning purpose.

Sum it up

Knowing how to troubleshoot the simple issues that can occur on your GMG unit will save you from headaches and inconveniences. Keep in mind what you have learned from here today, and you’ll be glad that you did.

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  • We’ve had our grill one month and it hasn’t started twice now. Today is Christmas and we are not able to get it to ignite to cook our Christmas dinner. Reading the reviews it seems many people have had problems with the firebox/igniter. I am really disappointed in this unit.

    My mother and sister have a Traeger smoker. I wanted to buy my husband a Traeger for our anniversary but he insisted on a Green Mountain smoker because a friend of his had one.

    Of course the place for troubleshooting is not open on Christmas so we can get any help troubleshooting. It probably needs a new igniter from the reviews I am seeing. REALLY REALLY DISAPPOINTED GREEN MOUNTAIN GRILL!!!

  • I have a Daniel Boone grille, roughly 2 years old. It has worked virtually flawlessly until recently. The pellets are consistently bridging in the hopper, so I’m getting flame outs, often multiple times per cooking session. I can put my hand down into the pellets and feel the void and then the hear the pellets fall down into the auger. I’ve tried 4 fresh bags of pellets, 3 different brands including Green Mountain brand. I spoke to someone at tech support a couple days ago and he recommended sealing the hopper lid with tin foil. I tried this with no change. The grille is in nice condition and has never seen a single drop of rain. I’m at a loss at this point as I can’t cook on it unless I stand there and poke at the pellets every minute or two. Your help resolving this would be greatly appreciated.

    • the new grills ship with a little rack that fits down in the hopper and keeps the pellets from bridging and causing voids in the hopper. you should be able to get one from your local dealer… or call Green Mountain and explain to them the issue. They are great about resolving it. I work at a dealer in Nebraska and would be happy to help as well if its possible.

  • I haven’t used the grill for 2 or 3 months . Put it way for Winter. Today I tried to use it . Filled the hooper up with pellet from an older bag of Green Mountain pellets also in the cold garage. The unit made a churning noise as usual and went through the three starting stages. I raised the temperature to 450 on the dial and it just smoldered away and only rose to 80 degrees, There was no churning noise or fan noise . Just a lot of smoke and no heat. Please help . Dave

  • I just Bought a GMG Davey Crocket, After setting it up and doing the 30 burning procedure. all worked great, My Issue is with the food Thermometer plug it in and it reads -10 degrees, inserted it in a beef roast and let set for an hour and it still reads -10 degrees, any help with this issue would be greatly appreciated.