Masterbuilt Troubleshooting

Masterbuilt Electric Smoker Troubleshooting Guide

Masterbuilt electric smoker is one of the advance grilling and smoking appliances that are commonly used in outdoor feast festival. Your outdoor activities may turn out fail if you can see the electric smoker get stuck in between a rock and a hard place.

Normally, the machine is reliable and doesn’t occur any trouble. However, improper usage of it may cause trouble. So, the burning question is how to stop that and fix the issues? Proper maintenance of it may save your time and money and also avoid fixing it.

Ok, let’s discuss the Masterbuilt electric smoker troubleshooting and to know it thoroughly, grasp the full article, and save your electric smoker for a lifetime.

What are the major problems and how to cope with that?

The most common problems are with the electric smoker that it doesn’t open up, and sometimes it gets damaged, jammed or it is not burning properly. Besides, the smoker gets so tired to smoke the food properly. It occurs due to inappropriate smoking and fails to keep abreast with proper temperature.

Masterbuilt electric smoker troubleshooting guide

Double check the problems and fix it from here:

Startup problem & solution:

What if happen, if the smoker gets stuck at the kickstart? A common but easy to troubleshoot. First of all, make sure that the power plug of the smoker has been plugged appropriately. After that, the connection needs to be established depending on some certain things to do. Hence, you need to tightly connect with the machine, and the power breaker of the electric connection box should be good to go too. And, then finally, check the fuse and if necessary, replace with the new one.

Fixing up the Jam, damages or not burning properly with Solution:

Electric smoker maintenance will save you from many problems. First of all, always keep it neat and clean and avoid the rust formation. As a result, you can stay free from any jam or damages. When the rust begins to grow, day by day the probability also comes to the smoker for damaging. Therefore, clean it before you find your smoker damaged. Bring sandpaper or a wire brush and clean it in every time after you have cooked something.

Do you ever care about the wood chip? Wood chips are commonly used in an electric smoker and to make sure a good amount of smoke the wood chips need to soak in liquid properly and completely. Conversely, the dry chips will burn. It doesn’t produce the required amount of smoke to burn your meat. As a result, you will fail to cook it in the right manner.

Now the question may cross in your mind that what type of wood chips are the best? It’s a relevant question to stop the problem of a burning issue. First of all, stay away from the softwood as it is hard to reliable for burning properly, and these type of wood are Pine and Fir. Hence, you should look for the cedar, plum, alder, cherry, maple chips, or hickory for your electric smoker. Don’t be worry how to get them as it is pretty common in any hardware or grocery shop and you can buy it from online too.

When the electric smoker is not smoking the food with solutions

Time is a great thing that you need to invest while preparing food in an electric smoker. Hence, the normal temperature of it would be some around 200-250 degrees. So be patient get the smoker some time after inserting the food so that it can reach the optimum temperature.

Masterbuilt Electric Smoker Troubleshooting Guide - When the electric smoker is not smoking the food with solutions

At the same time, when you insert the food inside the smoker, make sure you have placed it in the right manner. Always track the machine whether the smoke heat is trying to escape or not to avoid it keep the damper close there. Besides, don’t place the smoker in a windy environment and let it burn the food at a constant temperature.

I have already told you to place the food inside the smoker in a proper manner. It is because you can avoid the uneven heating so the food will get the heat in all the edges and corners of it. Finally, you can have a total roasted grill that would be the professional type of cooking indeed!

Beat the bad weather and burn your food:

Different type of weather comes to us in different period of the year. Sometimes it is foggy, rainy and windy and more or less all of it is not good to go for outdoor cooking.

So make sure you are following these solutions:

The worst weather is foggy or snowfall situation. The temperature constantly is falling and give you the challenge to burn the food properly.

In the case of snowfall situation, fix a proper time, and have patience. After a particular time later check out the inside of the smoker and don’t open up before that. Because every time you open up before the right time, you ruin the burning temperature level. As a result, it takes more time to burn.

You can easily cope up with the foggy and rainy weather. You need to cover the machine with a plastic or any types of cover that is water resistant. On the other hand, you can set a tent, and under the tent, you can prepare your food.

Masterbuilt electric smoker troubleshooting guide

Final tips and tricks:

  • Use a brush and clean it once you have done with cooking. Therefore, you can avoid jamming or damaging your electric smoker.
  • Unplug the power and switched off the power and let your machine calm and cool
  • When you are setting a trip to the outdoor, cover the smoker or place it somewhere inside. As a result, you can extend its average lifetime.
  • Don’t ever think about to submerge the machine into the water for cleaning purpose.
  • When you are avoiding cooking oil, it is not only bad for the cooking but also deters to extend the total lifetime of the electric smoker. On the other hand, after six months later make sure you are oiling your smoker but see the manual how to do that stuff.
  • Don’t use dirty clothes for cleaning purpose.
  • Do not cover the trays and racks with the aluminum coil .
  • Keep your machine away from the children.


We have tried to bring some common issues of masterbuilt electric smoker troubleshooting that every new user face when they bring it for the first time. If you make sure the above hacks and maintain your electric smoker accordingly, then you can avoid a lot of problems. Most importantly, try to clean the rust regularly and choose the best wood chips so that you will be half-done to take care of your machine.

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  • I purchased a masterbuilt electric smoker about 6 months ago. It is not producing any smoke now. I have tried several times to email customer service with no response.
    I have also tried to call customer service waiting 45 minutes then requesting a call back, I would like my problem resolved but can not do this because you can never reach customer service.

  • I replaced heating element and my smoker still won’t heat. I checked contacts are good. Thinking maybe thermostat has gone bad. Any fix

  • I have a model #20070512 the serial number was not stamped clear at the factory so can not read it. This this this thing is giving me fits. It will heat up to only 225deg. and once I start cooking time it shuts off after 4 hours.. I have tried to call the customer service numerous times but can never get through. So hope someone will answer this. What can I do fit fix the problem?????

  • This is the second Masterbuilt I bought. Don’t know why I bought the second one. After 4-5 uses it quit heating. there is no heat coming out of the heating element. All other electrical, light, on/off display, time/temp all display. Therefore most probably heating element. not worth fixing so I will go back to the old conventional way of smokng and cooking. don’t waste your time of the electric type smokers even though when working right they are very convenient and accurate. Recommend the egg type smoker even though significantly more expensive I know folks who have had them since they first came out on the local markets saw them similarly used in south east asis 50 years ago. Have a great day and God bless

  • Masterbilt smoker 40″ without Bluetooth. Smoker heating up with wood chips creating smoke. Everything looking good. Then, the smoker makes a noise like Ive never heard and smoke starts billowing out the tube feed, as well as, the chip tray. Unplug it, open the door and let it clear out. No fire visible. However, prior, during the most recent use, it did the same thing and did flame up. Turned it off and cooled it down. I took everything out and cleaned everything. What is the cause? This is the third one I have owned.

  • I’ve had a Masterbuilt electric smoker for about two years now and love it. But this year when I went to use it for the time of the season, it develops lots of smoke but it pours out through the feeder hole where the chips go; no smoke comes out of the vent. I’ve checked for blockage and don’t see where the problem is. When I open the door the chamber fills with smoke but when closed, smoke pours through the side again. Help!